Our free delivery service is only for products listed on the website to customers in South Wales from Chepstow to Carmarthen (see map). Orders made for delivery outside the shaded area can still be made but will carry a surcharge which will need to be checked out by calling us on 01446 775 324. All goods must be signed for by an adult, 18 years or over, upon delivery. We do not delivery to Ireland or Northern Ireland.
Delivery charges and estimated timescales are specified in the Delivery Information section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors, and deliveries of multiple items may arrive on separate days or on different deliveries. We are under no liability for any delay or failure to deliver the products within the estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered or the date that the first delivery is attempted by us.
Delivery is to the nearest kerbside of your address. Some drivers are happy to take items to your front door or into the property upon request, but this is at their discretion and we cannot guarantee that they will do this. We cannot be held liable if any damage occurs as a result of items being taken into the property.
Please note that Discount Carpets Direct strongly advises that you do not book your fitter until you have received and checked your order, as we are not liable for any installation costs or lost wages.
Please note that in some circumstances an item being delivered may be heavier than the driver is able to lift. In these cases it is a customer’s responsibility to ensure that they have sufficient equipment and personnel available at the point of delivery to assist with unloading of the vehicle or, alternatively be able to provide smaller cut down sizes for the product ordered that can be delivered to the kerbside and unloaded without assistance.